Customer Loyalty Consultant

Job description

Customer Loyalty Consultant (with Reception Support) With over 75 years of service to the Macarthur Region, Clintons Toyota is a proudly family-owned dealership known for delivering outstanding customer experiences. As part of the 4K Automotive group, we’re committed to innovation, excellence, and the ongoing development of our team members. Are you a people-focused professional who thrives on building relationships and delivering exceptional customer experiences? We’re looking for a Customer Loyalty Consultant to join our team at Gregory Hills and play a key role in driving customer engagement, retention, and seamless sales support. You will also provide backup reception support when required, helping create a welcoming and professional dealership experience. Key Responsibilities: - Manage and action leads from internal channels - Proactively contact customers to drive engagement and secure appointments - Maintain ownership of leads within the CRM system until progressed - Deliver professional, timely, and high-quality customer interactions - Build strong relationships to support repeat business and loyalty - Schedule and confirm appointments for the Sales Team - Ensure all custom...