Omnichannel Inventory Lead, MCOM MCH - Full Time

Job description

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: The Special Order Customer Service Lead provides training and support to the Special Order colleague team. This role provides support to the big ticket merchants and selling teams addressing customer issues and questions while delivering a “best in class” customer experience. This Lead’s primary responsibilities are to help manage the inquiries and action items sent by the various teams and retain the special order colleagues’ assistance where needed. The Lead trains Special Order colleagues to understand the requests and screens to assist them in processing orders and requests. This person must be approachable and able to assist colleagues in the area and partners...