Administrative Assistant

Job description

Replies within 24 hours Position Type: Full-time: Location: In Office: Status: Hourly/Non-Exempt: Hours: Monday - Friday 8 am to 5 pm The Administrative Assistant plays a pivotal role in facilitating efficient office operations and ensuring seamless communication with customers, stakeholders, and team members. This position involves diverse responsibilities, ranging from scheduling and customer service to financial administration, compliance documentation, and HR support. Primary Responsibilities - Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers. - Anwer phones and provide customer service: Respond to customers in a courteous and professional manner at all times. - Answer questions utilizing the intake forms, provide information and as required, direct calls to the appropriate person for assistance and track all calls. - Manage outgoing and incoming mail and emails: Ensure all correspondence is handled timely and accurately, resulting in correspondence being received by customers, COI’s and franchise team members. - Greet guests and manage visitor sign in sheet. - Ma...