State Manager (Operations & Customer Service)

Job description

State Manager – Operations & Customer Service Criterion Industries Lead State Operations for a Growing National Manufacturer Criterion Industries is a leading Australian manufacturer of aluminium partitioning systems, sliding systems, doors, and hardware accessories. With a strong national footprint and a focus on quality, performance, and customer experience, we are entering a new phase of operational growth under a newly appointed Chief Operations Officer. We are seeking a high-calibre State Manager to lead and optimise our state-based operations, ensuring consistent performance across manufacturing, logistics, and customer service. About the Role: Reporting directly to the Chief Operations Officer, the State Manager is responsible for the end-to-end operational performance of the branch . This role leads all operations and customer service functions , ensuring alignment between production, service delivery, and customer expectations. While the Sales team operates as a separate function and does not report into this role , the State Manager will work closely with Sales to ensure operational capacity, service levels, and delivery outcomes align with customer demand. You will lead...