Server - Universal Horror Unleashed
Universal Orlando Resort · Las Vegas, Nevada, US
JOB SUMMARY: Responsible for delivering best in class guest experience by serving food and/or beverage to guests. Must have a passion for hospitality, provid...
Job description
JOB SUMMARY: Responsible for delivering best in class guest experience by serving food and/or beverage to guests. Must have a passion for hospitality, providing attentive and friendly service while greeting guests with intention to ensure guest satisfaction. Maintains knowledge of UHU menus and suggests offerings. Interacts and ensures all guest needs are attended to and accurately handle financial transactions. JOB RESPONSIBILITIES: - Ensures that guest receive prompt, friendly and personalize service. Suggestively sells food and beverage items by possessing knowledge of menu items and ingredients. Ensures that orders are taken and placed accurately, checks on tables, provide condiments, replenish drinks and/or bread. - Ensures adherence to the Nevada State Liquor Statutes and food safety handling state requirements. - Maintains positive guest satisfaction by answering questions, accommodating special requests, appropriately handles to complaints to the guests’ satisfaction and/or solicits assistances from leadership team as necessary. - Operates cash register accurately and rings all items into the POS system. Follows all established cash handling procedures. - Pre-buses tables,...