Director, Solutions

Job description

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs About the Job: The Director, Solutions holds the critical role of Strategic Owner for Co-Pilot. This role involves providing high-level leadership and strategic oversight to ensure the platform's organization-wide success. This role focuses on driving key outcomes, maximizing user adoption, and demonstrating ROI while steering clear of day-to-day execution and project management tasks. This strategic role serves as a bridge between technical teams, operations, and stakeholders to ensure Co-Pilot remains a market leader in innovation. As Director, Solutions, You Will…: - Work closely with the Operations and User Success teams to achieve high user...