Regional Service Desk Manager

Job description

This is not your standard Service Desk role. As our Regional Service Desk Manager , you’ll lead a high-impact function across customer support, warehouse operations, and internal IT—owning the performance of our APAC service desk end-to-end. You’ll be hands-on. You’ll be in the detail. And you’ll be the person the team turns to when things get complex. From managing a support environment to overseeing hardware logistics and stepping into escalations, reporting into the Technology Operations Manager, you’ll play a critical role in keeping our customers operational and our teams aligned. What You’ll Be Responsible For: - Act as the bridge between support and the broader Technology team - Lead and manage a Service Desk across APAC - Own support tickets, escalations, SLAs, and performance reporting - Act as the key escalation point for critical issues - Get hands-on with troubleshooting and incident resolution - Oversee warehouse operations (inventory, shipments, repairs) - Manage distributor support, technician visits, and replacements - Support internal IT (devices, onboarding/offboarding, systems) - Drive continuous improvement across support and operations What Sets You Apart: Our...