Medical Front Desk Representative

Job description

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment This person would be scheduled to work in our Falmouth, Sandwich, and West Yarmouth offices. Schedule will vary 24-25 hours per week, Monday through Friday; Hours are 8-4PM. Key Responsibilities: - Greet and register patients promptly and courteously upon arrival. - Verify and update patient demographics and insurance information. - Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services. - Collect co-pays, deductibles, and outstanding balances at check-in and check-out. - Assist patients with past due balances, explaining payment options and processing transactions. - Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments. - Follow up on appointments to minimize no-shows and ma...