Sr. Manager Service Operations
Vertiv · Sydney, New South Wales, AU
The purpose of this position is to manage, plan and direct the service activities of Thermal and Power Service in the branch, achieve sales targets, manage e...
Job description
The purpose of this position is to manage, plan and direct the service activities of Thermal and Power Service in the branch, achieve sales targets, manage expenditure within budget and ensure the company image is maintained and upheld at all times. Key Responsibilities: Operational Execution: To assist the Finance division in resolving accounts payable issues. Ensure timesheets are completed correctly, countersign with Supervisor and forward to pay office by the due date, with accompanying paperwork e.g.: Doctors Certificate if required - Ensure that the division is operated in an efficient manner and that a high standard of customer service is provided in response to breakdown calls, commissioning, installation and regular maintenance. - Develop annual CE Audit programs and delivery to annual schedule ensuring that all corrective actions are completed in a timely manner. - Manage Service Sales pipeline to delivery and exceed budget results. - Work collaboratively with Senior Service Director to prepare forecasts, manage the sales group’s P&L, including orders, sales and SG&A as per the finance process - Actively promote Service programs to accelerate growth of Service business at...