On-Call Representative - Resort Services

Job description

Job Purpose or Objective(s): You will provide a stellar experience to guests and associates in every interaction. You will facilitate guests' hotel room reservations, keep an accurate record of room availability, guests' accounts and all current promotions and service provided by the Resorts across the brand. You will report to the Resort Services Shift Manager. Location : Durant: Schedule : *THIS IS A NON-RESTRICTED ON CALL STATUS POSITION.* Pay : $15.95 /hr: Wage access is an option for this position. Requirements: - You will customize guest experience by coordinating, selling, and reserving room accommodations across the brand, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad. - Answer all calls, both internal and external, into the primary resort reservations and main phone lines while meeting all departmental service standards. - Sell and promote each of the Resorts and Resorts' amenities across the brand to guests to increase incremental revenue. - Log all special requests and alert the appropriate department to ensure the guest's expectations are exceeded. - Make outbound calls. - You will route calls. - H...