IS Manager – Connected

Job description

Overview Job Summary: As an Information Services (IS) Manager within the Connected Program, this role serves as a senior delivery and platform leader responsible for platform-level data integrity, product quality, and intelligent capability adoption across Connected solutions. This manager operates at the intersection of platform engineering, data, AI, and product delivery, ensuring Connected products are reliable, scalable, measurable, and continuously improving based on real usage and outcomes. The role emphasizes data-driven quality management, AI-enabled optimization, and systemic improvement across Salesforce, data platforms, and integrated enterprise services. The IS Manager leads teams responsible not just for building features, but for ensuring Connected products perform, scale, and deliver sustained business value, using analytics, automation, and AI-enabled insights to inform decisions and prioritize investments. Responsibilities: Essential Functions: With a Platform, Data, & AI Focus this role is accountable for: - Platform-level data quality, consistency, and usability - Product health, reliability, and adoption signals - Applying AI to improve delivery efficiency, prod...