Customer Service Agent - PART TIME - Shannon Airport

Job description

Overview Job Title: Customer Service Agent: Company: Swissport: Location: Shannon Airport: Contract Type: Part Time Fixed Term Hours: 30 hours per week, between Monday – Sunday (shift work) Salary: 16.29 per hour: About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike Responsibilities: Key Responsibilities: - Greet passengers and provide friendly, professional assistance throughout their journey. - Assist passengers with check-in procedures, luggage handling, and boarding processes. - Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details. - Ensure compliance with airline and airport regulations, including security and safety protocols. - Collaborate with colleagues and stakeholders to maintain efficient and smooth operations. - Resolve passenger concerns and complaints in a timely and effective manner, demon...