Customer Service Representative

Job description

Dealership: L0365 West Knoxville Chrysler Dodge Jeep Ram West Knoxville Chrysler Dodge Jeep Ram If you are a Customer Service professional who wants to get your career in gear, come and take the journey with one of the largest and most successful retail automotive teams in the nation. Lithia embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. We are one of over 300 Lithia Motors Dealerships nationwide representing over 30 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals. We are committed to growing our company and Growing our People! Customer Service Representative Responsibilities: Provide customer follow-up, recording and tracking progress in Daily Contact Tracker. Prepare monthly Comparative Analysis Reports and Impact Reports, understand manufacturer data, including Manufacturer Certification Programs and Survey Data and Applications. Conduct introductory training of new Customer Contact Center agents and proactively s...