Pre-Registration I - Patient Accounts Financial Assistance Pre-Registration

Job description

Preferred Qualifications JOB SUMMARY: This network-wide position, under the direction of the Pre-Access Manager, Kettering Health is responsible to facilitate the patient intake process by performing accurate data entry of patient demographic and insurance information for patients scheduled for admission, pre-admission and outpatient services. The Representative reviews insurance benefits, authorizations/referral information and upfront patient appropriate liability when required at each encounter to ensure accurate and complete billing. This highly visible position must be aware of the importance and impact this position has on KHN public relations. The representative provides exceptional customer service to our patients, providers and all other departments and is always expected and required to be exhibited. - Demonstrates through behavior Kettering Health’s mission, vision and services standards as outlined in the organization’s training. - Maintain competence and use critical thinking skills to promptly resolve consumer inquires within assigned functional area(s). - Demonstrates successfully to resolve customer inquiries - Adhere to all established workflows, scripting, and dep...