Manager, Client Contact

Job description

Every day, our teams innovate in the financial world. We work together to work smarter and make a difference at the same time. We focus on diversity and inclusion and give everyone on the team a voice. And we celebrate our success together. If you want to make a difference in the fintech industry, we would like to know from you: Are you FIS? We are currently looking for an experienced Manager, Client Contact to support the Client Services team for our location in Poznan. What you will be doing: You will be a part of the team responsible for direct phone, e-mail service for mutual fund clients in EMEA region (German market). Your day to day will consist of: Day-to-day management of operations carried out by the assigned team to ensure the highest level of service to our clients. Managing the workflow, processes and the staff between Poznan, and other offices, in partnership with peers located in the EMEA region. Continually improving the process while keeping key controls top of the mind. Managing staff development, being point of escalation for clients, creating actionable objectives, and providing regular feedback on the progress, ensuring motivation and positive atmosphere within...