Evening IT School Support

Job description

JOB DESCRIPTION: Information Technology School Support: Reports to: Campus President: Position Summary: The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students and faculty. Essential Duties and Responsibilities: Overall · Responds to administration/faculty/student inquiries concerning system(s) operations. · Diagnoses system hardware, software, and operator problems. Provides updates to College President on open tickets/problem resolutions. · Tracks, prioritizes and documents requests using an IT support request system. · Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware). · Responsible for tracking of IT supplies and equipment (e.g. cables and adapters). · Performs regular updates to servers. · Installs and builds cables for the campus. · Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions. · Documents systems processes and procedures. · Other duties as assigned. Student Support (Residential/Hybrid): · Responsible for setting up stud...