At Your Service Operator

Job description

The At Your Service Operator at The AC Element Symphony Park is responsible for managing the hotel's telephone operations, addressing guest requests, and providing information about hotel amenities and local attractions. This role is crucial in ensuring guest satisfaction by effectively communicating and resolving inquiries while maintaining a professional demeanor. Requirements: - Operate the telephone to handle incoming calls. - Process guest requests for wake-up calls, call identification, and other related services. - Inform guests of any messages received and deliver them to their rooms upon request. - Attend to log, and process all calls, requests, questions, or concerns from guests. - Record all guest requests or issues in the computer system and follow-up to ensure resolution. - Provide information to guests about room features, hotel amenities, and local points of interest. - Assist guests with internet access and other technical needs. - Report accidents, injuries, and unsafe work conditions to management. - Adhere to company policies and procedures, maintaining a professional appearance and confidentiality. - Greet all guests according to company standards, anticipating...