Patient Services Representative

Job description

Position Summary: Check patients in for surgery from 5:45am-8:15am, collect payment and set up payment plans over the phone before surgery, prepare patient surgery charts, communicating with patient and family members; insurance verification and eligibility; insurance pre-authorization/pre-certifications. Primary Responsibilities: balances on the day of surgery. - Ensure overall total customer satisfaction. - Greet patients in a courteous and professional manner. - Answer all incoming calls in a courteous and professional manner. - Being confident and comfortable discussing financial payments in a professional and customer friendly manner. - Respond to the patients’ needs or direct them to the appropriate person for assistance. - Take detailed messages and confirm the appropriate people receive them. - Obtain overall operational knowledge of the center in order to assist in the triage process. - Ensure that patients’ needs are handled in a timely and efficient manner. - Prepare new chart including a copy of the insurance card(s), demographic information sheet, any referrals and obtain any signatures on center required paper work. - Established patients – verify demographic and insu...