Director, Care Operations
EarnIn · Mountain View, California, US
About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for...
Job description
About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. Position Summary: Customer Care is a mission-critical function at EarnIn, operating at scale in a 24x7 environment across both AI and human-supported experiences. We are seeking a Director of Care Operations to lead our global human agent operations, spanning our Mountain View based benchmark team and our BPO partner teams abroad. EarnIn runs Customer Care a bit differently from the industry. Our operations are split into sub teams (pods), each owning a...