Solution Specialist - Onboarding & Customer Support

Job description

About VISIT VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can. Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience. About the Role: As a Solution Specialist – Onboarding & Customer Support, you are a key point of contact for hotel and lodging customers using BookVisit. You ensure new clients are onboarded smoothly and supported effectively, helping them realize value quickly and continuously. The role sits at the intersection of onboarding, support, and cross-functional collaboration, with direct impact on customer satisfaction and long-term success. What You Will Do: Lead the end-to-end onboarding process for new customers, ensuring a smooth and structured implementation of BookVisit Configure the platform to align with each client’s operational needs and workflows Deliver onboarding sessions and training that enable confident and effective platform usage Own customer support interactions across phone, email, and digital meetings, providing timely and high-quality...