Wire Transfer Supervisor

Job description

Overview The Wire Transfer Supervisor ensures our team is well trained in new processes and completes required training. The responsibilities of this job is to provide supervision of the wire staff and the technical supervision in processing the daily files and specifically carry responsibility for Start operations. This position also serves as a backup to the Wire Transfer Manager. Responsibilities: - Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution the strategies align with organizational goals - Lead and develop our team of associates to promote maximum productivity, engagement, and overall contribution to the strategic organizational goals. - Receive all incoming customer contracts to confirm accuracy prior to passing to the team for account and initiator profiles. - Performs Start of Day Operations and balancing procedures. - Responsible for the research on all escalated wire transfers concerns. This includes communication with our international wire correspondent bank, BNYMellon. - Responsible for the Wire Transfer Customer List. This includes all contract customers, their authorized wir...