Family Service Supervisor

Job description

NorthStar Memorial Group is seeking a dynamic Family Service Supervisor at Resthaven Funeral Home and Cemetery in Frederick, MD . Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales team is driven, focused, and determined; we lead the industry with personalized options for families to honor their loved ones. Responsibilities Include: - Manage, direct, and assist in the initial and continuing training and performance management of assigned sales advisors - Conduct daily team meetings to review new sales opportunities and provide coaching for any development concerns that may arise - Ensure daily prospecting occurs and that each sales advisor schedules the minimum number of pre-need sales presentations per week - Observe each sales advisor's pre-need and at-need referral presentation and assist in the perfection of such presentation - Keep thorough records of leads, referrals, closing ratios, and after-service follow-up results - Report to the sales manager daily for direction setting and unit status report - Main...