IT Support Specialist (Tier 1 Helpdesk)

Job description

Description Location: Brenham, Texas: Work Arrangement: This is a fully on-site position only . Remote or hybrid work is not available. Position Summary: The IT Support Specialist serves as the primary point of contact for end-user technology support. This Tier 1 role provides timely troubleshooting and resolution of hardware, software, network, VoIP, and application issues while helping maintain the company’s IT infrastructure and delivering excellent customer service. Key Responsibilities: specialized hardware. equipment. - Respond to and resolve IT support tickets promptly using the company helpdesk system while maintaining high customer-service standards. - Image, configure, and deploy PCs, laptops, and peripherals; install and maintain software applications. - Manage user accounts and permissions across Active Directory, email systems, Microsoft 365, and other platforms. - Monitor, maintain, and administer backup systems to ensure data integrity and rapid recovery. - Administer and troubleshoot VoIP telephony systems and related infrastructure. - Support and maintain laser printers, label printers, handheld RF scanners, and other - Assist with ERPNext (Frappe Framework) operat...