Phone Support Technical Specialist

Job description

Who You Are The Technical Specialist will be responsible for providing FANUC America Corporations’ customers (internal and external) and Field Service Engineers with advanced telephone based, high level debug and repair of FANUC robotics controllers, mechanical, and related system equipment. They will support o application specific robot controller software as well as support FANUC PC products. Daily responsibilities include creating and distributing Service Request (SR) tickets, Robotics on-site service quotes, and Robotics spare parts quotes to customers and communicate with FANUC America Sales, Engineering, and Project executing departments. How It's Done: - Ability to discuss, diagnosis, and resolve problems as reported by the customer or service engineer - Answer technical support phone calls, e-mails, and chats - Properly log case reports via Oracle Service Requests, identify the problem and follow up with a thoroughly researched solution - Elevate advanced technical questions using ZOHO ticket system to engage the appropriate Regional Office Engineer, Segment Engineer, R&D Engineer, or systems expert and follow up with customer as needed - Training /mentoring to other Custom...