Business Banking & Consumer Support Specialist II

Job description

Overview: Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level. Primary Responsibilities: - Perform data-entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles). - Prepare Reaffirmation Agreements with supporting documents and mail to attorneys. - Prepare and submit Proof of Claims (POC’s) to the court, including supporting documents. - Creates payment coupons and G/L tickets from trustee disbursements, arranging overpayments to trustee. - Review and verify “Summons and Complaint” from attorneys: Obtain signature from Workout or Liaison and send back to attorney. - Prepare ad hoc reports from systems, at management’s request and reconcile/correct as needed. - Prepare attorney referrals and assign to designated attorney. - Assigns matter number to case in preparation for billing/payment. Approve payment. - Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts. - Prepare, send and track claim forms. -...