Client Success Partner - Enterprise

Job description

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by : Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio. - coordinating the different 360Learning resources (technical, pedagogical,...) - empowering the client with the Enterprise positioning and vision provided by our solution Within one month, you will: - Master our product and Convexity corporate culture - Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team - Participate in your first customer meetings with other CSP’s from the team Within three months, you will: - Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning - Start new projects with prospects...