Guest Experience Associate

Job description

Job DetailsJob Location: One on 4th - Stillwater, OK 74074Position Type: Full-Time/Part-TimeSalary Range: $10.00 - $13.00 HourlyPrincipal Objective of Position: Responsible for assisting the management team to deliver The Guest experience as outlined in Book & Ladders Mission. To create an environment that exceeds expectations of current and future guests, vendors, and internal team through outreach, marketing, events, and leasing efforts. Essential Functions: Strive for 100% occupancy by ensuring guest satisfaction is met both with retention of current residents and future by leasing current and pre-leasing future availability. Embody the Guest Experience by exceeding expectations and following procedures to warmly greet and cultivate a lasting and trusting relationship with future and current residents and guarantors. Utilize Book and Ladder policies to determine the guests needs, preferences, and how the community can offer an exceptional experience customized for them. Ensure timely follow-up is being conducted to close the sale and meet leasing goals or assist current guests with any need that may arise. Demonstrate professional authenticity to represent and showcase the commu...