Service Technician

Job description

Introduction We in Shimano Spain is looking for a Service Technician to coordinate service, education and technical support to Shimano customers whilst reporting on product performance and feeding back to the Development Teams for future. The Challenge: - Review, register, evaluate and follow up with customer on service and warranty claims according to guidelines. - Where possible to repair goods sent in by customers and pass on recommendations for improvements where faults have occurred. - Creates and/or delivers training material content in the classroom, online or externally. - Answers questions from and give technical support and advice to Shimano customers and fellow colleagues. - Ensures the correct organization, administration and reporting is followed for technical documentation, warranty claims, recurring questions and systems. - Gather market insights from customer feedback, complaints, questions and when giving technical support at events. What are we looking for?: What do we have to offer? Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions,...