Customer Service Executive
Carbiz · AU
As a Customer Service Executive, you will be responsible for high-quality customer service by managing vehicle deliveries, facilitating onboarding, resolving...
Job description
About the Role: As a Customer Service Executive, you will be responsible for high-quality customer service by managing vehicle deliveries, facilitating onboarding, resolving inquiries and maintaining excellent vehicle presentation standards. Perks & Benefits: Bonus Incentive Scheme – Additional earning potentials through various streams of bonus incentives. Employee Wellbeing Program – Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing. Exclusive Discounts – Access special offers and discounts through platforms like SWAG/Employment Hero and Flare. Team Celebrations – Monthly team lunches, birthday celebrations, and festive gatherings for major events. Career Development – Ongoing training, mentorship, and opportunities for growth. Key Duties & Responsibilities: Prepare vehicles for client use, ensuring quality, safety, and readiness at all times. Clean, wash, and detail vehicles to a high presentation standard. Deliver and collect vehicles from client locations, maintaining punctuality and professionalism. Handle customer interactions, providing clear commun...