Customer Service Superintendent

Job description

Description The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process while providing Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager. Duties & Responsibilities: - Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes. - Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations. - Works in tandem with Division in providing warranty service to tenants and assisting in resolving tenant relations. - Review and assess requested repairs for validation. - Acts as the coordinator and liaison with vendors in completing repairs. - Performs repairs not requiring a professional license. - Performs Move In, Move Out and Tenant Turn process. - Performs and attends Home Owner Orientations on new acquisitions. - Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs. - Performs periodic inspections on occupied properties. - Inspects properties t...