Heavy Duty Truck Mechanical/Electrical Service Consultant - MI HYBRID

Job description

Job Description: Mandatory Qualifications: Exceptional customer service skills. This contact center is responsible for the vast majority of interacting with the client’s customers daily. Troubleshooting is done over the phone. The contact center also provides support via email Ideal candidates need to also be computer proficient, with great typing skills and detailed oriented to handle the database Must be able to communicate diagnostic information over the phone in a clear and concise manner Automotive knowledge: medium/heavy duty truck component background They troubleshoot truck component failures mechanically and electrically and they provide customer service, problem resolution for both technical/warranty over the phone and via email Candidate must possess strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge Candidate must have strong spatial relationship skills Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong und...