Patient Access Representative-Patient Access Emergency Room

Job description

Overview: Thurs- Sat 5p-9:30p EDMC First 2 weeks training 8am-430p: Job Description Summary: The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Job Description: Essential Functions: - Provides excellent customer service to patients and families by applying best practices and standard operating procedures. - Interviews and registers patients in registration areas that report up through Patient Access. - Obtains accurate demographic, insurance, and physician information on registrations. - Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. - Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. - Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. - Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. - Assists in the shad...