Pharmacy Customer Care Associate

Job description

Overview Customer Care Associate: RIDC Park - Pittsburgh, Pa: POSITION SUMMARY: The Customer Care Associate position serves internal and external customers by determining requirements, answering inquiries, resolving problems, fulfilling requests to ensure excellent service standards and maintain high customer satisfaction by using the “WE CARE” customer service promise. KEY RELATIONSHIPS: The Customer Care Associate reports directly to the Director of Pharmacy Services. This position works with customer service, order entry technicians, and pharmacists. This position works with team members and management in Pharmacy Operations, Medical Records, Consultant Pharmacists, Consultant Nurses, Billing, Inventory, and Logistics. This position also works with the PACE Center staff, LTC facility staff, nurses and practitioners. Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES: (With minimal supervision) - Triage queues -assign to appropriate folder after making sure all pertinent information is contained on document - Utilize Customer relationship management (CRM) tools to triage and respond to customer inquiries and needs. - Effectively manage incoming calls from internal and extern...