Manager, Customer Support Operations

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity: The GCO Operations organization empowers Dayforce’s customer-facing teams with the insights, tools, and processes they need to scale successfully. We combine strategic thinking with operational execution to ensure the GCO runs efficiently, delivers consistent customer value, and achieves its financial objectives. As a GCO Operations Manager, you lead a team responsible for delivering operational support, forecasting, analytics, and strategic insight to GCO leaders. You will manage multiple workstreams spanning process improvement, forecasting, and data analysis. The role demands both leadership and hands-on contribution...