Field Service Specialist

Job description

In this role you will be responsible for assisting distributors and customers in rigging, troubleshooting and repairing Manitowoc Crane Group products. You will assist Product Service Managers and Distributors on set-up and maintenance of their new model products with focus on continued technical training. This position reports to the Field Service Manager. This position is located in Manitowoc, WI. If you’re up to the challenge, the reward is satisfaction . . . and knowing you helped build something real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction. ESSENTIAL JOB FUNCTIONS: - Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance - Safely support crane assembly on customer jobsites - Plan & coordinate activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties - Analyze and troubleshoot problems when beyond the capabilities of the local distributor or customer - Continue education through technical tra...