Human Services Assistant II (Administration)

Job description

Title Description- Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. Human Services Assistant II is distinguished from Human Services Assistant III by the latter’s serving as a screener and the initial point of contact for the clients seeking benefits and/or services. General Work Tasks (Illustrative Only) – - Ensures the agency is open for business at 8:30 a.m. and is responsible for closing the agency daily. - Greets and assists clients who come into the agency as needed. - Answers incoming calls and responds to inquiries; - Retrieves, evaluates, scans, and distributes daily mail; - Processes and scans returned mail; - Monitors the fax machine; - Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information; - Provides information and assists clients with completing applications, etc.; - Issues EBT vault cards; - Prepares and mails correspondence; - Monitors office...