Senior Product Manager

Job description

This is a Product Manager role with a strong operational twist. It sits at the intersection of product development, execution, and scale-up. The role is not only about defining what the product should be, but also about ensuring it can be delivered in practice, embedded into the wider organization, and continuously improved over time. In the near term, this role will help lead the transition from central, hands-on execution into a more scalable operating model. That means designing the right processes, policies, governance, and cross-functional ways of working so that more of the operational activities can be executed successfully within the wider business. At the same time, we are not yet fully scaled. During this transition, the role will also require a roll-up-the-sleeves mindset and a willingness to stay close to day-to-day execution, step in where needed, and help maintain service quality while the long-term setup is being established. Over time, the role will continue to own key parts of the delivery promise product end-to-end. This includes responsibility for how promises are generated, how the product performs operationally, and how it should evolve as we mature our offerin...