Rooms - Guest Experience Agent - Summer 2026

Job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. A Guest Experience Agent is responsible for handling room reservations, responding to guest inquiries, and ensuring accurate booking information. This role is essential in maximizing room revenue while delivering excellent customer service before the guest arrives. Job Requirements: - High School Diploma, G.E.D. or equivalent - Must be eligible to work in Canada - can provide SIN documentation - Previous experience in hotel reservations or front office preferred - Strong communication and telephone etiquette - Good computer skills and knowledge of hotel booking systems (PMS, CRS, OTA platforms) - Sales-oriented mindset - Attention to detail and accuracy - Ability to multitask in...