Abeka Customer Service Inbound Agent

Job description

Dedicated to Excellence, Committed to Service Abeka Customer Service Inbound Agent *This is not a remote position. The Inbound Agent communicates with customers and researches issues that customers have with their accounts to determine an acceptable solution within established policies. The Agent helps with office projects and updates all documentation related to assigned responsibilities. Communicate with Customers: Communicate effectively with Abeka customers regarding shipment, billing, and damages. Assist with digital support as needed. Assist Other Departments: Work with and assist others including supervisors, co-workers, and employees of other departments. Assist with special projects in conjunction with other departments as assigned. Increase Job Knowledge: Know and understand all policies, procedures, and processes of Customer Service. Explain any tasks not related to general Customer Service to employees as needed. Recommend Improvements: Look for ways to improve procedures and processes of Customer Service. FLSA Status - Scanning (Non-Exempt): Education: Required Education: HS Preferred Education: College Degree Work Experience: Required Experience: 1+ years in customer...