REGULATORY SPECIALIST II - 79010301

Job description

Requisition No: 874098 Agency: Business and Professional Regulation: Working Title: REGULATORY SPECIALIST II - 79010301 Pay Plan: Career Service: Position Number: 79010301: Salary: $1,600.57 Bi-weekly: Posting Closing Date: 05/01/2026: Total Compensation Estimator Tool: Division of Service Operations: Customer Contact Center: REGULATORY SPECIALIST II: Position #79010301 Hiring Salary: $1,600.57 Bi-weekly: ** Open Competitive** Our Organization and Mission: The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail. This position works as a Call Agent for the Customer Contact Center (CCC). The Work You Will Do: The RSII responds to customer inquiries by providing general licensing status information and requirements for DBPR regulated Professions & Businesses with minimal assistance and submits an escalation referral when further action is necessary for resolution. Your Specific Responsibilities: - Answers incoming calls to the Customer Contact Center in a courteous and...