Healthcare Claims Call Center Team Lead - Washington, DC (On-site)

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary: As a Healthcare Claims Call Center Team Lead at Gainwell, you will support a team handling medical claims inquiries, customer service, and healthcare support operations within a high-volume contact center environment. You will serve as a senior team member and subject matter expert, assisting with complex healthcare claims issues, Medicaid-related inquiries, and customer interactions, while helping guide and support less experienced agents. This role plays a key part in ensuring accurate claims support, strong customer experience, and operational efficiency. Your role in our mission: - Support daily operations of a healthcare claims call center, handling high-volume inbound calls and resolving complex customer inquiries - Assist team members with medical claims questions, escalations, and issue resolution, ensuring...