Depot Technician

Job description

Skills: Requirements: - Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc. - Work Order and ticket handling. Maintain queues, communicate, fulfill. - Cycle counts of Depot inventory (devices and peripherals) - Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc. - Troubleshoot software or hardware issues. - Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements. - Manage and track devices sent to 3rd parties for repair. - Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system. - Ensure compliance with established standards, policies, and configuration guidelines. - Maintain a comprehensive repository for documentation and update as needed. - PC and Apple Mac set up and support experience. - iPad and Tablet setup, OS updates, and wiping of the device. - Manage cellular activations of mobility assets (request activations, reassignments, cancelations). - SCCM OSD, Imaging, or similar desktop imaging technology. - Troubleshoot and diagnose device...