Customer Services Representative

Job description

I. Job Summary The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations. II. Essential Duties and Responsibilities: - Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently. - Communicates concise and accurate information. - Confirms understanding of customer needs, issues, and requests. - Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM. - Escalates more complex issues to appropriate level. - Uses authorized system to gather information, provide information, and/or update customer records. - Provides standard information and education regarding service options, charges, billing, and contracts. - Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goal...