Customer Delivery Lead

Job description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us? We are looking for Customer Delivery Lead (CDL) to join our SAP Application Management Services (AMS) team. In this role, you will act as the Single Point of Contact (SPOC) for your customer portfolio and be responsible for the operational delivery, customer satisfaction, and profitability of SAP services, with a strong focus on HR solutions (HCM / SuccessFactors / S/4HANA Payroll / Time Management). You will work closely with cross-functional squads, ensuring alignment on priorities, driving delivery excellence, and fostering a customer-centric mindset. Key Responsibilities: · Act as the primary contact for customers regarding all service-related topics · Build and maintain strong, trust-based relationships with customers and stakeholders · Align priorities within the squad and manage backlog, workload,...