Operations Analyst

Job description

Horace Mann is seeking a detail-oriented and analytical Operations Analyst to support continuous improvement and operational excellence across our Life & Retirement business units. In this role, you will evaluate processes, perform quality reviews, and provide insights that drive efficiency, accuracy, and improved business outcomes. The ideal candidate will have a strong understanding of operational workflows, data analysis, and process interdependencies, with the ability to partner across teams to identify root causes and implement effective solutions. Key Responsibilities: Process Analysis & Improvement: - Analyze business processes to identify inefficiencies, gaps, and opportunities for improvement. - Develop insights and recommendations based on research and analysis of operational workflows. - Identify relationships between business processes and organizational objectives to support strategic alignment. Quality Assurance & Performance Monitoring: - Perform monthly quality review checks to assess performance and identify trends. - Identify root causes of performance issues and provide actionable recommendations for improvement. - Maintain daily/monthly/quarterly/annual controls...