Outbound Strategy Manager

Job description

The Outbound Strategy Manager plays a vital role in leading the design and execution of outbound contact strategies that drive campaign effectiveness, operational efficiency, and regulatory compliance. This role not only owns the development of dialing logic and contact plans but also leads a team responsible for campaign planning, performance analysis, and cross-functional alignment. The Strategy Manager ensures that contact attempts are optimized across platforms and business units, while fostering a team culture focused on precision, innovation, and results. The successful candidate will have deep experience in outbound dialing operations, strong leadership capabilities, and a demonstrated ability to translate business goals into executable contact strategies. In the Role: - Lead a team responsible for dialing logic, pass planning, and performance evaluation. - Design and oversee dialing strategies across platforms and lines of business (legacy + CCaaS). - Analyze campaign performance metrics (e.g., contact rate, RPC, abandonment, penetration) and adjust strategies accordingly. - Define dialing windows, segmentation rules, suppressions, and retry logic. - Collaborate with campai...