Sr. Billing Analyst (Correspondence)

Job description

Job Summary: The primary purpose of the Senior Billing Analyst (Correspondence) is to manage operational customer communications across all SouthStar Energy (SSE) markets, ensuring regulatory, legal and operational compliance. The Senior Billing Analyst (Correspondence)is responsible for content development and document management to include creating, editing, and maintaining a large library of correspondence across multiple markets; utilizing the document management system to control the lifecycle of operational correspondence to include document creation, testing, production implementation, retention, and tracking; facilitating and maintaining operational and marketing bill messaging; governance and quality control including content approvals, version control, and periodic auditing; cross-functional collaboration to include working with System Operations and Project Management teams to evaluate business and system change impacts to operational communications, make recommendations, and initiate required actions; provide correspondence recommendations for ad hoc initiatives and issues resolutions; working with Marketing to facilitate monthly marketing customer communications via bi...