Customer Quality Engineer

Job description

Description Position Title: Customer Quality Engineer: Department: Quality: Location: Santa Ana, CA: FLSA Status: Exempt, Full- Time: Job Summary: The Customer Quality Engineer serves as the primary liaison between the company and its customers regarding quality-related matters. This role is responsible for managing customer quality issues, leading root cause investigations, coordinating corrective actions, and ensuring timely and effective communication with customers. The Customer Quality Engineer works closely with internal teams including manufacturing, engineering, supply chain, and program management to ensure customer requirements are met and quality performance is continuously improved. This position plays a key role in protecting customer relationships while driving corrective and preventive actions across the organization. Key Responsibilities: Customer Issue Management · Lead the customer quality team to provide deliverables meeting customer requirements. (First Article, PQP etc.) - Manage and respond to customer quality issues and concerns, ensuring timely communication and resolution. - Serve as the primary point of contact for customer complaints, nonconformances, and...