PHP Software Engineer II

Job description

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Software Engineer II with experience in PHP to join Workforce Management product team - Zendesk’s AI-powered solution for forecasting, scheduling, and agent performance tracking. In this role you’ll design and deliver scalable backend systems that power features used by thousands of customers and millions of end users, helping organizations optimize workforce efficiency through reliable, data-driven automation. What you’ll be doing: Write, test, review, and maintain high-quality PHP code and services used by millions worldwide. Deliver end-to-end work across the SDLC: design, implement, test, deploy, and operate features and services. Lead squad-level initiatives and collaborate with product, ops, and customer-facing teams to translate requirements into robust solutions. Drive technical decision-making for your area: design APIs, event schemas, and da...