Customer Service Representative I

Job description

Part Time- Day Shift The CSR I responds to patient/customer inquiries via phone and email in a timely and professional manner. Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines. Collaborates with other departments for issue resolutions as necessary. Accurately gathers and documents patient/customer information and interactions for database recording and scheduling. Processes orders, exchanges, and other service requests. Maintains professionalism and a positive attitude in all patient/customer interactions. Job Requirements: With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. - High School Diploma/GED is required. - Requires 0-3 years of relevant experience. - Requires proficiency in Microsoft Office. - Requires the ability to manage time effectively in a fast-paced environment. - Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nur...